Commissioning services to meet local needs

COORDINARE commissions services from our stakeholders, rather than providing services directly. We use population health data, and input from our stakeholders to identify needs, set clear local priorities, and implement government initiatives.  
We collaborate to co-design comprehensive system-level improvements that reduce barriers to deliver seamless access to community-centric care for everyone in our region, and especially those facing the greatest health inequities.

Key highlights

39870

+

mental health services provided across the region.

16662

clinical services and 6,985 extra services provided for 1,018 Aboriginal people with chronic conditions by Integrated Care Team.

1474

people assisted by the Head to Health line.

31

youth events attended by vaping and smoking cessation funding project team, engaging with 3,000 young people.

17

participants in Silver Rainbow LGBTIQA+ Aged Care Awareness Training, targeted to our commissioned providers.

86

participants in free Trauma Informed Care training, targeted to our commissioned providers.

118

participants in Mental Health First Aid Training, targeted to our commissioned providers.

In 2023/24 we:

Extended funding into 2025 for care coordination and social prescribing (Social Rx) programs. There have been over 1,000 referrals to the social prescribing service since commencement, and more than 690 clients have benefited from the care coordination service.

Engaged Grand Pacific Health to continue delivering the peer-led Next Steps Aftercare service to June 2026, providing vital support for individuals at risk of, or after a suicide attempt.  

Funded Southern NSW LHD to implement community and school-based initiatives to reduce the incidence of vaping and smoking among young people. This project won a 2024 Agency for Clinical Innovation (ACI) Rural Innovation Award.

Addressed risky alcohol consumption for the youth of South Eastern NSW through Alcohol and Drug Foundation’s new campaign funding.

Opened headspace Shellharbour and announced headspace Kiama site to open late 2024.

Saw two of our commissioned programs which support some of our most vulnerable community members, become finalists in the Community Industry Group’s 2023 Community Service Awards.

New mental health services

COORDINARE commissioned seven new mental health services across the region – two Medicare Mental Health Centres in Moruya and Shellharbour, and five Mental Health Hubs in Bega, Goulburn, Queanbeyan, Shoalhaven and Wollongong.

They offer in-person, phone, internet or group supports to improve mental health and wellbeing, and have been co-designed with services and the community to target local needs.

Learn more

Endometriosis and Pelvic Pain Clinic

The South Eastern NSW Endometriosis and Pelvic Pain Clinic commenced at Milton Medical Centre for women in the Shoalhaven and surrounding regions to access expert, multidisciplinary care. The clinic has assisted 146 women aged between 13 and 83 years.

The clinic aims to raise awareness, build professional knowledge and skills in this area, and improve access to information and care pathways.

Learn more

Urgent care options for the community

Urgent care options in Wollongong, Batemans Bay and Dapto have helped ease the pressure on general practice in the regions that they are located, especially during the flu season. There were over 20,300 presentations across the three urgent care facilities.

Note: We are also supporting the next locations of urgent care options in Queanbeyan, Goulburn and Nowra.

5044

presentations in Batemans Bay, including 66% of patients who would have gone to the Emergency Department if urgent care was not available.

9782

presentations in Wollongong, and 25% of all patients visiting were under 15 years of age.

5482

presentations in Dapto, including 57.8% of patients who would have gone to the Emergency Department if urgent care was not available.

Want to find out more?

Visit COORDINARE's commissioning webpage to access more information and connect with us.